Privacy Policy

At Touch of Life 1015, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal and health-related information when you interact with our services online or in person. By accessing our website or scheduling testing services, you agree to the practices described below.

1. Information We Collect

We collect personal information necessary to provide and fulfill our services, including:

• Full name, date of birth, phone number, email address, and physical address

• Government-issued identification (for identity verification)

• Health information and specimen data required for testing

• Payment and billing information

• Test results and chain-of-custody documentation

• Website usage data (IP address, browser type, device info)

2. How We Use Your Information

Your information is used solely to provide testing services, maintain records, and ensure regulatory compliance. Specifically, we use your data to:

• Schedule and perform your requested test

• Verify identity and consent

• Process and deliver test results

• Fulfill legal or regulatory requirements

• Contact you regarding your appointment or results

• Improve service quality and user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information only in the following situations:

• With our accredited partner laboratories for testing and result processing

• With legally authorized individuals (e.g., parents of minors, attorneys)

• To comply with court orders, subpoenas, or federal/state laws

• With vendors who support our business operations (payment processors, IT services), under strict confidentiality agreements

4. Confidentiality and HIPAA Compliance

Touch of Life 1015 follows all applicable HIPAA (Health Insurance Portability and Accountability Act) guidelines. Your health information is stored securely and only accessible by authorized personnel. All results are released only to the tested party or designated authorized individual unless required by law.

5. Data Security

We implement physical, electronic, and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse. Payment information is processed using encrypted third-party platforms, and all sensitive health data is stored in secure, access-restricted systems.

6. Retention of Data

We retain client records only as long as necessary to fulfill the intended purpose or as required by state and federal regulations. After that period, records are securely destroyed or deleted.

7. Your Rights

As a client, you have the right to:

• Access your personal and health information

• Request a copy of your test results

• Request correction of inaccurate or outdated information

• Request deletion of certain personal data (subject to legal limitations)

• Withdraw consent for communications at any time

Requests may be submitted by email or in writing to the contact information below.

8. Cookies and Website Tracking

Our website may use cookies or tracking tools to improve functionality and user experience. This data is non-identifying and used strictly for analytical purposes.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of those changes.

10. Contact Us

For questions, access requests, or privacy-related concerns, contact us at:

Touch of Life 1015
Phone: (706) 418-1198